Effective Date: 20 August 2026
Last Updated: 23 August 2026
These Terms of Service ("Terms") govern access to and use of the Layarva website, web application, device applications, digital signage player, Studio, cloud services, offline services, Queue Management, Public API, third-party integrations, and all other products and services provided under the Layarva brand.
Layarva is operated by CV DNA Konsultan, having its registered address at Jl. Arabika 8 Blok AA 1 No. 9, RT.001/RW.005, Pondok Kopi, Duren Sawit, Jakarta Timur, DKI Jakarta 13460, Indonesia ("Layarva", "we", "us", or "our").
By creating an account, purchasing a subscription, accessing, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you use Layarva on behalf of a company, organization, school, hospital, place of worship, business, institution, or other entity, you represent that you have the authority required to accept these Terms on behalf of that entity.
1. Definitions
For purposes of these Terms:
"Account" means an account used to access Layarva.
"Customer" means an individual or organization that owns an Account, purchases a Subscription, or uses the Services.
"User" means an individual who is granted access to a Customer Account or Workspace.
"Workspace" means an organizational environment or workspace used by a Customer to manage Screens, Content, devices, Users, Queue Management, and other resources.
"Services" means all products and functionality provided through Layarva.
"Screen" means a digital signage screen, display, television, monitor, kiosk display, or other display endpoint managed through Layarva.
"Device" means a player, Android device, computer, kiosk, printer, signage hardware, or other device connected to the Services.
"Customer Content" means images, videos, audio, animations, fonts, text, designs, documents, data, API payloads, playlists, templates, or other materials uploaded, created, stored, transmitted, or displayed by a Customer through Layarva.
"Subscription" means a Free, Starter, Business, Premium, Enterprise, Queue, add-on, or other service plan made available from time to time.
"Post-Subscription Retention Period" means the temporary retention period after a paid Subscription expires before Customer Operational Data and Customer Content are scheduled for deletion.
"Dormant Account" means a Free Account that satisfies the inactivity criteria described in these Terms.
2. Eligibility and Authority
Users must have the legal capacity and authority required to use the Services.
The Workspace owner or administrator is responsible for managing who may access the Workspace and the permissions granted to each User.
The Customer is responsible for activities performed by Users to whom the Customer grants access, except to the extent an activity results directly from a security breach for which Layarva is responsible.
3. Account Registration and Security
Customers must provide accurate information and keep account information up to date.
Customers are responsible for protecting the confidentiality of:
- passwords;
- API keys;
- access tokens;
- refresh tokens;
- pairing credentials;
- authentication secrets; and
- other credentials associated with the Account or Services.
Credentials must not be provided to unauthorized parties.
Customers must promptly contact Layarva if they know or suspect that unauthorized access, credential misuse, or a security incident has occurred.
Layarva may implement security measures such as multi-factor authentication, session expiration, device authentication, access controls, rate limiting, credential rotation, or token revocation.
4. Layarva Services
Layarva is a platform that may provide, among other things:
- digital signage management;
- Studio and content creation;
- media and content management;
- playlists and scheduling;
- cloud screen management;
- offline and cached content;
- device management;
- device monitoring;
- Queue Management;
- kiosk functionality;
- Public API;
- third-party integrations;
- templates and widgets;
- reporting; and
- additional features introduced from time to time.
Feature availability may vary by Subscription, platform, device type, region, configuration, or third-party service.
Layarva may improve, develop, add, replace, or discontinue specific features to improve security, stability, performance, compliance, or continuity of the Services.
If a change materially reduces a core function of an active paid Subscription, Layarva will use reasonable efforts to provide appropriate notice.
5. Cloud, Edge, Offline, and Technical Infrastructure
Layarva may use a combination of:
- cloud infrastructure;
- edge processing;
- local caching;
- Content Delivery Networks;
- databases;
- object storage;
- backups;
- processing nodes; and
- other infrastructure services.
Certain features may continue operating through cached or offline modes after a successful prior synchronization, while other functions may require an internet connection.
Layarva does not guarantee that all features will be available offline.
6. Server Location and Cloud Infrastructure
Layarva uses cloud and technology service providers whose infrastructure may be located in Indonesia or in other countries or regions.
Data may be stored, processed, transmitted, replicated, cached, or backed up across one or more technical locations.
Server locations, data centers, storage regions, processing nodes, CDNs, backup facilities, or infrastructure providers may change from time to time based on factors including:
- availability;
- security;
- reliability;
- performance;
- scalability;
- disaster recovery;
- operational efficiency;
- changes in infrastructure providers; or
- other technical requirements.
Unless expressly agreed in a written agreement with a Customer, Layarva does not guarantee that data will always remain in a particular data center, region, city, or country.
Changes to technical locations that do not materially change the purpose or nature of processing may be made without individual prior notice.
If a change materially changes our Personal Data processing practices, or if notice is required by applicable law, Layarva will provide appropriate notice.
Cross-border processing and transfers of Personal Data will be handled in accordance with applicable data protection laws.
7. Screen Location Information
Layarva allows authorized Users to enter location information for a Screen.
This information may include:
- location name;
- latitude;
- longitude;
- address or location label; and
- other supporting location information.
Screen coordinates are provided and entered by the User.
Layarva does not automatically obtain GPS coordinates, background location, or the real-time location of a Screen merely because a Device is connected to Layarva.
Location information may be used to:
- identify where a Screen is installed;
- display Screens on a map or dashboard;
- assist with managing Screens across multiple locations;
- search for or group Screens;
- support troubleshooting;
- provide support; and
- provide other functions directly related to Screen management.
The Customer is responsible for ensuring that information entered is accurate and that the Customer has the necessary right or lawful basis to provide it.
Layarva does not use Screen coordinates for continuous tracking of an individual's movements.
8. Plans and Usage Limits
Each Subscription may include different limits, including:
- number of Screens;
- number of Queue Units;
- storage capacity;
- bandwidth or traffic;
- offline exports;
- API usage;
- number of Users;
- Studio features;
- integration features; and
- other resources.
Applicable limits are those shown on the pricing page, at checkout, in a quotation, invoice, Order Form, or Customer agreement.
Customers must not intentionally bypass or circumvent Subscription limits.
9. Pricing, Billing, and Taxes
Pricing is based on the price shown when the Customer completes a transaction or the price agreed in an Order Form.
Taxes or other governmental charges may be added where applicable.
Layarva may change Subscription pricing for future billing periods.
Pricing changes will not apply retroactively to periods already paid for unless required by law or agreed with the Customer.
If a Subscription is recurring or automatically renews, the applicable renewal mechanism must be disclosed to the Customer at purchase or before renewal.
10. Payment
Customers are responsible for making payment using the required method and by the applicable due date.
Payments may be processed by third-party payment providers.
Layarva may restrict or suspend Services where payment:
- fails;
- is declined;
- is reversed;
- has not been received; or
- is overdue.
11. Subscription Cancellation
Customers may cancel Subscription renewal through the available mechanism or by contacting Layarva if a self-service mechanism is not available.
Cancellation does not automatically end a period that has already been paid for.
Customers may continue to receive Services until the end of the applicable paid period, unless the Subscription is terminated for a violation of these Terms or another specifically stated circumstance applies.
12. Refund Policy
Cancelling a Subscription does not automatically entitle the Customer to a refund for a period that has already begun.
If the Services have been activated, made available in accordance with the purchased plan, or used, payment is generally not eligible for a refund merely because:
- the Customer changes their mind;
- the Customer no longer needs the Services;
- the Customer stops using the Services;
- the Customer does not use all features;
- the Customer does not use the remaining Subscription period;
- the Customer selected the wrong plan;
- the Customer's business requirements change;
- the Customer's hardware is unsuitable;
- the Customer experiences internet connectivity issues;
- a Customer-controlled system or third-party service is incompatible; or
- the desired feature is not included in the purchased plan and the plan information was accurately disclosed.
12.1 Circumstances That May Be Considered for a Refund
Layarva may consider a refund where:
- a duplicate payment occurs;
- an incorrect billing amount results from an error by Layarva;
- payment succeeds but the Subscription cannot be activated and Layarva cannot resolve the issue within a reasonable period;
- the Services materially fail to conform to the Services agreed to and Layarva is unable to remedy the non-conformity;
- a special circumstance is approved by Layarva in writing; or
- a refund is required by applicable law.
12.2 Service Disruptions
For a service disruption attributable to Layarva, a remedy may include:
- repair;
- service restoration;
- an extension of the Subscription term;
- service credit;
- a partial refund; or
- a full refund where appropriate in light of the nature and impact of the incident.
Not every outage or disruption automatically creates a right to a refund.
12.3 Circumstances Outside Layarva's Control
Issues caused by circumstances outside Layarva's reasonable control, including Customer devices, electricity, internet connectivity, operating systems, local configuration, or third-party service failures, do not automatically qualify for a refund.
12.4 Violations of These Terms
Suspension or termination resulting from a violation of these Terms does not automatically entitle the Customer to a refund.
12.5 Consumer Rights
This Refund Policy is not intended to restrict any consumer rights that cannot lawfully be excluded or limited.
13. Free Plans, Trials, Beta, and Preview Features
Layarva may provide Free, Trial, Beta, Experimental, Early Access, or Preview offerings.
Such offerings may:
- have usage limits;
- change over time;
- not include all functionality; and
- be changed or discontinued.
Unless otherwise stated, Beta or Preview features are not subject to a specific service level commitment.
14. Expiration of a Paid Subscription
If a paid Subscription expires and is not renewed:
- access to paid features may be stopped or restricted;
- new content publishing may be stopped;
- new synchronization may be stopped;
- Public API or Queue Management may be restricted;
- Devices may stop receiving new updates; and
- entitlements to paid-plan resources may end.
Customer data is not immediately deleted on the Subscription expiration date.
The Account enters a Post-Subscription Retention Period of 180 days from the Subscription expiration date.
15. Post-Subscription Retention Period
For an expired paid Subscription, Layarva may retain Customer Operational Data and Customer Content for up to 180 days from the Subscription expiration date.
The retention deadline is calculated as:
Subscription expiration date + 180 days.
Logging in or accessing the dashboard after expiration does not change or reset the 180-day period.
The deletion process may be cancelled if the Subscription is reactivated before the deletion date.
The retention period does not entitle the Customer to continued use of all paid features during the 180-day period.
Layarva may provide limited access for:
- reactivation;
- payment;
- renewal;
- account management; or
- certain recovery functions.
16. Downgrade to a Free Plan
If Layarva provides a mechanism to downgrade a paid Subscription to a Free Plan, the Customer may first be required to comply with Free Plan limits.
For example, the Customer may be required to reduce:
- storage usage;
- number of Screens;
- Queue Units; or
- other resources.
Layarva is not required to retain paid-plan resources indefinitely after a Subscription expires.
17. Inactive Free Accounts
A Free Account may be classified as a Dormant Account after at least 180 consecutive days without qualifying activity.
Qualifying activity may include:
- login;
- content management;
- Screen activity;
- Device activity;
- API usage;
- publishing; or
- other activity that demonstrates actual use of the Services.
For a Free Account, qualifying activity may update the last-activity date.
This rule is separate from the fixed retention period applied to expired paid Subscriptions.
18. Deletion of Dormant and Expired Accounts
Layarva may schedule deletion of:
- a Free Account that meets the dormancy criteria; or
- an expired paid Account that reaches the end of the Post-Subscription Retention Period.
Before deletion, Layarva will use reasonable efforts to provide notice through:
- the registered email address;
- in-app notification; or
- another available communication method.
After deletion is completed, Customer Operational Data and Customer Content may become unrecoverable.
19. Data That May Be Retained After Account Deletion
Deleting an Account does not necessarily mean that every record historically associated with the Customer must be deleted at the same time.
Layarva may retain certain records that have a separate lifecycle, particularly to the extent necessary for:
- invoices;
- accounting;
- tax compliance;
- payment records;
- obligations to competent authorities; or
- other legal obligations that specifically apply to those records.
Such records will not be used to operate the Customer's Workspace after Account deletion except where necessary for the applicable lawful purpose.
Technical and Operational Logs
Technical and operational logs follow the standard retention periods described in the Layarva Privacy Policy. Logs may be automatically deleted after the applicable retention period as part of normal system lifecycle, housekeeping, and storage management.
Layarva does not guarantee the availability of historical logs after the applicable retention period has expired.
If Layarva receives a security incident report, investigation request, audit request, dispute, claim, or valid legal request while relevant logs are still available, authorized personnel may search for and export records reasonably necessary for that purpose into a separate file for documentation or evidence.
The exported file may be retained separately for a maximum of 365 days from the date the export is created and may be deleted earlier when it is no longer required for the related purpose. If applicable law or a valid and binding order specifically requires a longer period, the file may be retained to the extent required by that obligation.
Creating such an export does not suspend, extend, or otherwise change the retention lifecycle of the source logs. Source logs continue to follow their normal retention periods.
If, before a request is received, relevant logs or data have already been deleted, anonymized, overwritten, or otherwise become unavailable through the normal system lifecycle, Layarva is not required to recover, reconstruct, recreate, or provide those records, to the extent permitted by applicable law.
Layarva can only provide records that remain available when the request is processed or records that were previously exported and retained separately.
Layarva is not required to preserve logs specifically for a possible future investigation, dispute, claim, or legal proceeding before Layarva receives a valid and sufficiently specific request, notice, or binding order concerning the relevant data.
The unavailability of data that has aged out of the system in accordance with the applicable retention lifecycle does not by itself constitute a Service failure or breach by Layarva.
Nothing in this section limits obligations that mandatorily apply under applicable law or under a valid and binding order received by Layarva.
20. Backups
Data deleted from production systems may temporarily remain in backups until the normal backup lifecycle expires.
Backups are maintained for purposes such as:
- disaster recovery;
- business continuity;
- security;
- system recovery; and
- other legitimate technical needs.
Retention in backups does not mean that data will remain available to the Customer after Account deletion and does not extend the applicable retention period for technical logs in production systems.
Backups are not intended to function as an archive of historical logs or as a mechanism for fulfilling requests for logs that have already aged out of the normal retention lifecycle.
Where recovery is required, Layarva will use reasonable recovery efforts based on backups or other recovery mechanisms that remain available. Layarva does not guarantee that every item of data, log, backup, cache, or record will always remain available or recoverable in every circumstance.
21. Customer Content
Customers retain their rights in Customer Content that they own or lawfully license.
Layarva does not acquire ownership of Customer Content merely because the Content is uploaded to the Services.
Customers grant Layarva a limited, non-exclusive license to perform technical actions required to provide the Services, including:
- storing;
- making technical copies;
- transcoding;
- rendering;
- caching;
- transmitting;
- distributing;
- synchronizing;
- backing up; and
- displaying Customer Content.
This license applies only to the extent necessary to provide the Services.
22. Rights in Content
Customers are responsible for ensuring that they possess the rights, permissions, or licenses necessary for Content they use.
This includes:
- images;
- videos;
- music;
- audio;
- fonts;
- logos;
- templates;
- animations;
- feeds;
- data; and
- other third-party materials.
Layarva is not responsible for intellectual-property violations resulting from Customer Content uploaded without the necessary rights.
23. Prohibited Use
Users must not use Layarva to:
- violate applicable law;
- infringe the rights of others;
- distribute malware;
- access systems without authorization;
- disrupt systems or other users;
- attempt to bypass authentication or authorization;
- exploit vulnerabilities;
- abuse the API;
- circumvent rate limits;
- use another party's credentials without authorization;
- upload content whose use violates applicable law; or
- engage in activities that materially endanger the platform.
Layarva may take appropriate action in response to such violations.
24. Digital Signage Player and Devices
Customers are responsible for providing:
- compatible hardware;
- displays;
- electrical power;
- local storage;
- networking;
- internet connectivity where required; and
- appropriate Device configuration.
Offline or cached playback depends on prior successful synchronization and the condition of the Device.
Layarva does not guarantee the operation of hardware outside Layarva's control.
Hardware sold or provided separately may be subject to separate warranty terms.
25. Queue Management
Where included in a Subscription, Queue Management may provide functions such as:
- ticket issuing;
- call;
- recall;
- service start;
- completion;
- no-show;
- operator management;
- counter management;
- display;
- audio; and
- printing.
Customers are responsible for the configuration and operating procedures of Queue Management.
Queue Management is not an emergency dispatch system, medical decision system, or safety-critical system.
26. Public API
The Public API may be subject to:
- API keys;
- authentication;
- quotas;
- rate limits;
- payload limits;
- endpoint restrictions; and
- technical documentation.
Customers are responsible for protecting API keys and tokens.
Layarva may restrict or revoke credentials where there is evidence of:
- credential leakage;
- abuse;
- fraud;
- security attacks;
- excessive use; or
- disruption of the Services.
27. Third-Party Integrations
Layarva may integrate with third-party providers such as:
- identity providers;
- Google;
- cloud storage providers;
- data providers;
- analytics providers;
- email providers;
- payment providers;
- mapping providers; or
- other services.
Third-party services are subject to the applicable provider's own terms and policies.
Layarva does not control:
- third-party downtime;
- API changes;
- price changes;
- policy changes;
- product discontinuation; or
- third-party compatibility changes.
Layarva may change or discontinue an integration that is no longer available, safe, or legally usable.
28. Google Services
If a User enables Google Sign-In or another Google integration, Layarva will access Google user data only in accordance with the permissions and scopes granted.
The categories of data and purposes of use are described in the Layarva Privacy Policy.
Users may revoke Google access using an available Layarva mechanism or through their Google Account settings.
29. Privacy and Data Protection
Processing of Personal Data is described in the Layarva Privacy Policy.
Depending on the context, Layarva may act as:
- a Personal Data Controller; or
- a Personal Data Processor acting on behalf of a Customer.
For certain relationships, particularly Business or Enterprise arrangements, data-processing terms may be supplemented by a Data Processing Addendum.
30. Layarva Intellectual Property
Unless otherwise stated, Layarva and its licensors retain all rights in:
- source code;
- software;
- system architecture;
- user interfaces;
- designs;
- trademarks;
- logos;
- documentation;
- proprietary templates; and
- Layarva technology.
These Terms do not transfer ownership of Layarva intellectual property to the Customer.
31. Feedback
Customers may provide feedback, suggestions, or reports about Layarva.
Layarva may use such feedback to improve or develop the Services without an obligation to compensate the person providing the feedback.
This provision does not grant Layarva ownership of Customer Content.
32. Availability, Maintenance, Data Recovery, and Service Changes
Layarva seeks to provide secure and stable Services and applies reasonable technical and operational measures to support availability, integrity, backup, and recovery appropriate to the characteristics of the Services.
However, the Services and data may be affected by:
- maintenance;
- cloud outages;
- internet outages;
- hardware failures;
- software failures;
- database or storage corruption;
- backup or recovery process failures;
- third-party service failures;
- security incidents;
- force majeure; and
- other technical circumstances.
Maintenance may be scheduled or emergency maintenance.
If data becomes lost or unavailable outside the normal retention lifecycle, Layarva will use reasonable recovery efforts based on backups, replicas, caches, or other recovery mechanisms that remain available. Recovery is not guaranteed where no usable copy of the relevant data remains available.
An inability to recover data does not by itself constitute a breach of these Terms where Layarva has complied with applicable law and the technical and operational measures applicable to the relevant Services.
No specific Service Level Agreement applies unless expressly stated in a plan, Order Form, SLA, or separate agreement.
33. Security
Layarva may use technical and organizational security measures such as:
- access controls;
- authentication;
- authorization;
- encryption for appropriate data in transit or storage contexts;
- logging;
- monitoring;
- backups;
- rate limiting;
- credential protection;
- security reviews; and
- incident response.
No electronic system can be guaranteed to be completely risk-free.
Customers remain responsible for credentials, endpoints, Devices, and configurations under their control.
34. Suspension
Layarva may suspend some or all access where there is:
- a security threat;
- unlawful use;
- a violation of these Terms;
- overdue payment;
- fraud;
- abuse;
- use that materially disrupts other customers; or
- an order from a competent authority.
Where reasonably possible, Layarva will provide notice and an opportunity to remedy a breach before permanent termination.
35. Termination
Customers may terminate an Account or Subscription using the available mechanism.
Layarva may terminate Services for a material violation of these Terms or where required by law.
Following termination, data will be handled in accordance with the applicable retention and deletion policies.
36. Disclaimer
To the extent permitted by law, the Services are provided based on their then-current condition and availability.
Layarva does not guarantee that:
- the Services will always be uninterrupted;
- all bugs can be eliminated;
- all hardware will always be compatible;
- all third-party services will always remain available; or
- all networks will always function.
Nothing in these Terms excludes rights that cannot lawfully be excluded.
37. Limitation of Liability
For business Customers and to the extent permitted by law, Layarva is not liable for indirect losses, loss of profit, loss of opportunity, or consequential losses that are not directly caused by Layarva's breach of its obligations.
For paid Services, Layarva's aggregate liability may be limited to the amount of fees paid by the Customer to Layarva for the relevant Services during the 12 months preceding the event giving rise to the claim, to the extent such limitation is permitted by law.
The limitation does not apply where applicable law prohibits the limitation.
38. Business Customer Responsibility
To the extent permitted by law, a business Customer is responsible for third-party claims directly arising from:
- unlawful Customer Content;
- infringement of third-party rights; or
- use of the Services in material violation of these Terms.
39. Force Majeure
Layarva will not be considered in breach to the extent a delay or failure is caused by an event outside its reasonable control that qualifies as force majeure under applicable law.
Depending on the circumstances, such events may include:
- natural disasters;
- fire or facility damage outside Layarva's reasonable control;
- flooding;
- war;
- civil unrest;
- government action;
- widespread electricity or telecommunications disruptions;
- material failure of a third-party infrastructure provider outside Layarva's reasonable control; or
- other extraordinary events outside Layarva's reasonable control.
Application bugs, configuration errors, backup errors, or internal failures are not automatically treated as force majeure merely because they cause disruption or data loss.
This provision does not exclude obligations that cannot lawfully be excluded.
40. Consumer Rights
Nothing in these Terms is intended to restrict or remove consumer rights that cannot lawfully be excluded or limited.
If any provision conflicts with a mandatory provision of applicable law, the mandatory legal provision will apply.
41. Changes to These Terms
Layarva may update these Terms to reflect changes in:
- products;
- technology;
- security;
- pricing;
- operations;
- infrastructure; or
- law.
Material changes that significantly affect User rights or obligations will be communicated using a reasonable notice mechanism.
The "Last Updated" date identifies the current version.
42. Electronic Communications
Customers agree that notices concerning:
- Accounts;
- security;
- Subscriptions;
- payments;
- expiration;
- deletion;
- changes to these Terms; and
- service administration
may be provided electronically by email, dashboard, application notification, or another communication method.
43. Order Forms, SLAs, and Additional Agreements
Certain Customers may have:
- quotations;
- Order Forms;
- Service Level Agreements;
- Data Processing Addenda;
- Enterprise Agreements; or
- other specific agreements.
Where there is a conflict, the document that specifically governs the relevant matter will control for that scope to the extent permitted by law.
44. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Indonesia.
If a dispute arises, the parties will first seek to resolve the dispute through good-faith consultation.
If no resolution is reached, the dispute may be submitted to a competent court or another dispute-resolution mechanism available under applicable law.
This provision does not restrict a consumer's right to use a dispute-resolution forum that is mandatorily available under applicable law.
45. Language Versions
These Terms may be made available in Indonesian and English.
Both versions are intended to communicate the same substance. If there is an inconsistency or difference in interpretation between the Indonesian and English versions, the Indonesian version will be used as the reference to the extent permitted by applicable law.
46. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure by Layarva to enforce a provision does not constitute a waiver of the right to enforce it later.
47. Contact
For questions about these Terms:
Layarva
Operated by: CV DNA Konsultan
Address: Jl. Arabika 8 Blok AA 1 No. 9, RT.001/RW.005, Pondok Kopi, Duren Sawit, Jakarta Timur, DKI Jakarta 13460, Indonesia
Email: halo@layarva.com